refund and return policy
At Celadon Boutique, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure a smooth and fair process in compliance with Victorian consumer law.
change of Mind
We do not offer refunds for change of mind. However, we are happy to offer an exchange or store credit, provided that:
- The item is returned within 14 days of purchase.
- The item is in its original condition, unworn, unwashed, and with all original tags and packaging intact.
- Proof of purchase is provided.
Faulty or Misrepresented Products
Under Victorian consumer law, you are entitled to a refund, repair, or replacement if the product you purchased:
- Has a problem that would have stopped you from buying it had you known about the issue.
- Is significantly different from the sample or description.
- Is unsafe or is not of acceptable quality (i.e., it doesn’t do what it’s supposed to do, breaks easily, or isn’t durable).
If you believe your item is faulty, please contact us within 14 days of receiving your product. We will assess the item and, if deemed faulty, you can choose between a refund, repair, or replacement.
How to Initiate a Refund or Exchange
To start the process:
- Contact us at info@msbey.com.au.
- Provide your order number and details of the issue.
- We will guide you through the return process, including shipping instructions if needed.
Please note:
- Refunds will be issued to your original method of payment.
- Shipping costs are non-refundable unless the item is faulty.
Thank you for shopping with Ms Bey. We value your business and aim to ensure your satisfaction with every purchase.